Privacy Policy

Last Updated: September 28, 2026

Duravex ("Duravex," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase through our online store.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our store, we may collect information such as:

• Name

• Email address

• Billing address

• Shipping address

• Telephone number

• Order information

• Payment and transaction information

• Account information, if applicable

• Customer service communications

• Device and browser information

• IP address

• Website usage information

• Cookies and similar technologies

We only collect information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders.

• Process payments.

• Arrange shipping and delivery.

• Send order confirmations and shipping updates.

• Respond to customer service requests.

• Process returns, refunds, and exchanges.

• Prevent fraud and unauthorized transactions.

• Maintain and improve our website.

• Understand how customers use our website.

• Communicate with customers about orders and services.

• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments are processed through third-party payment providers and payment processing services.

We generally do not directly store complete payment card information on our own systems. Payment information may be processed by Shopify, Shopify Payments, or other payment providers according to their respective privacy policies and terms.

4. Shopify

Our online store is powered by Shopify.

Shopify may process personal information necessary to provide ecommerce, hosting, checkout, payment, security, analytics, and other services.

For information about how Shopify processes personal information, customers may review Shopify's applicable privacy documentation.

5. Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

• Shopify and ecommerce service providers

• Payment processors

• Shipping and fulfillment providers

• Customer service providers

• Website and analytics providers

• Fraud prevention and security providers

• Professional advisors

• Government authorities or law enforcement when legally required

We do not sell customer personal information as a standalone product.

6. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to:

• Keep our website functioning properly.

• Remember preferences.

• Understand website traffic.

• Improve website performance.

• Provide relevant marketing and advertising where permitted.

You may be able to control cookies through your browser settings or available cookie preferences.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services.

• Complete transactions.

• Maintain business and transaction records.

• Resolve disputes.

• Prevent fraud.

• Comply with legal, tax, accounting, and regulatory obligations.

The applicable retention period may vary depending on the type of information and the purpose for which it is retained.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including rights to:

• Request access to personal information.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Request information about how your personal information is processed.

• Opt out of certain marketing communications.

• Exercise other rights provided by applicable privacy laws.

To make a privacy-related request, contact:

Email: PhyllisAspen4281@outlook.com

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you subscribe to marketing communications, you may receive information about products, promotions, or store updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping notifications, and customer service messages, may still be sent when necessary to fulfill your order or provide requested services.

11. Children's Privacy

Our website is not intended for children under the age required by applicable law to independently provide consent to the processing of personal information.

We do not knowingly collect personal information from children in violation of applicable law.

12. International Customers

Depending on where you live and where our service providers operate, your personal information may be processed in countries other than your country of residence.

Where required, we take appropriate measures for such transfers in accordance with applicable privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Duravex
Email: PhyllisAspen4281@outlook.com