Shipping Policy

Last Updated: September 28, 2026

At Duravex, we work with fulfillment and shipping partners to deliver orders to customers in supported destinations.

Please review the information below before placing an order.

1. Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing may take additional time during:

• Sales events

• Holidays

• High-volume periods

• Inventory replenishment

• Unexpected fulfillment delays

If there is a significant issue affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.

2. Estimated Delivery Time

Our standard estimated delivery time is:

20–40 business days

The estimated delivery period begins after the order has been processed and shipped.

The actual delivery time may vary depending on the destination, shipping carrier, customs processing, weather, local delivery conditions, and other circumstances outside our reasonable control.

The estimated delivery time is not a guaranteed delivery date.

3. Tracking Information

When tracking information is available, it will normally be provided through the email address associated with your order.

Tracking information may take some time to become active after an order has been shipped.

Customers should use the tracking information provided to monitor the shipment.

4. Customs and Import Duties

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, such charges may be the responsibility of the customer.

Customs procedures can also result in additional delivery delays that are outside our control.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order has not yet shipped, please contact us as soon as possible if you need to correct your shipping information.

Once an order has entered the shipping process, we may be unable to change the destination address.

6. Lost or Delayed Shipments

If your order appears to be delayed or lost, please contact us with your order number.

We will review the tracking information and work with the relevant shipping or fulfillment provider where appropriate.

If a shipment is confirmed as lost, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.

7. Delivery Attempts

Customers are responsible for monitoring their shipment and following any delivery instructions provided by the carrier.

If a package cannot be delivered because of an incorrect address, failure to receive the package, refusal of delivery, or other customer-related circumstances, additional shipping or return costs may apply where permitted by law.

8. Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to carrier restrictions, customs requirements, product restrictions, or applicable laws.

If an order cannot be fulfilled to the selected destination, we will contact the customer and provide an appropriate resolution.

9. Contact Us

If you have questions about shipping or your order, please contact:

Duravex
Email: PhyllisAspen4281@outlook.com

Please include your order number when contacting us about an existing order.

10. Important Delivery Information

By placing an order, you acknowledge that the estimated delivery period is 20–40 business days and that international shipments may take longer in certain circumstances due to customs, carrier delays, weather, or other events outside our reasonable control.

We will make reasonable efforts to keep customers informed about significant shipping issues.